Customer Testimonials
For a great car buying experience go see CJ Bush. He was a pleasure working with. Very professional and honest.
I live 10 minutes from a Nissan dealer and drive an hour to go to this service department because they are the very best !
Took my car in for three recalls, we dropped it off that morning and they called about 3pm to let me know it was complete. Very professional!
The crew really did an awesome job with the car, and me as well.
Just went to pick up a part which I was told 20 minutes earlier was in stock. Once again, when I arrived, the item was not available. This is now at least the third time this has happened to me at this dealership and it will be the last. This past Thursday I had called and ordered an oil seal which I was told would be in the next day and they would call me when it arrived. Haven't heard a word in a week and when I inquired about it, no one seems to have a clue. Can get ... Read More Google - Jun 29, 2023
Great service. Very helpful with any questions I had. Overall: THE BEST!
Great customer service!
Very satisfied! Ray Harrison was very knowledgeable, easy to work with, and helped us select the right vehicle. Michael Chisley, Jr. made us feel very comfortable when signing the documents, and was a joy to talk with. It was just a great experience!
Always fast and friendly. No high pressure to replace things that aren’t needed.
The service I received was friendly, timely and surpassed my expectations.
I deliver new vehicles here. Very nice staff and huge selection of vehicles
I was extremely pleased as always. Everyone was so pleasant and knowledgeable.
Great experience great customer service
I had no appointment and they got me right in the shop. Did everything they could to fix me up. Great job!
Jennifer was really helpful. I needed a battery. Got my car up and running right away.
It was okay but they over charge
Thank you Mj Carpenter for all your hard work! You did an outstanding job selling us our brand new Nissan Rogue!
We went there for some warranty covered maintenance on our 2023 leaf. We did not have any problems getting the work done or covered. Staff seem to be very nice. We did however have problems trying to get a hold of them and get follow up when we were trying to purchase our leaf. We actually wound up driving to Ohio to get it so I wish we could have gotten it local but they've done well helping us with maintenance issues.
A big shoutout and thank you to Jennifer Belcher and Michael Chisley for an amazing and easy experience. This was my first time buying from a dealership and I will definitely be back again.
My salesman, MJ Carpenter, made my experience the best it has ever been when purchasing a new vehicle. Then Walt Ealey explained and went over all the functions inside the vehicle so that I would know how to use them. The very best experience and love my new Rogue!
Great service team....especially Ron..
MJ was a fantastic help, and really made my Nissan purchase wonderful!
Not only is service while you wait fast and thorough. But they washed the car and dried it off too.
It was done quickly and the cost was not too bad. Tanner was very helpful explaining things.
Good experience with "Cupcake" Walt and my Maxima 101 class 🙂
Was just exploring the possibility of a new vehicle and looking at the numbers. Wasn’t expecting to walk away that day with something new, but the service and deal were just that good! Loving my Pathfinder!
Best car buying experience I have had! MJ was outstanding at understanding/meeting my needs and went above and beyond to help! He has gained a lifelong customer.
Oil change w/ tire rotation
Perfect from the minute I drove away in my Nissan.
It was a great experience. Friendly service. The work was performed in a timely manner. Great job guys. Thank you very much.
Mj and Walt and the finance manager was wonderful I have never been tried like we were tried by this people they were so caring and will never go anywhere else
Rashad, and Ben killed it. Considering we purchased 2 vehicles didn’t take very long. Great job guys
While the staff was nice they wasted a lot of my time. I physically went to the service department because I have a very unique situation where I need an AV controller reprogrammed in my Nissan GTR. The ONLY tech they said could work on my car was leaving on vacation that day. They reassured me it was no issue to take care of my request. I waited for them to get me scheduled.
Fast forward 2+ weeks, I show up. They take my car around back. 15 minutes later they bring my car back to inform me they do not have ... Read More Google - Apr 25, 2023
Easy schedule. Work requested was performed. Time to complete service was as expected.
All staff were friendly and very helpful with the purchase of my new vehicle. The best experience I have had at a dealership!
*****I would like to add, i left a voicemail with the service department a few days ago and never got a call back. Called again, and got immediate attitude, and when I attempted to call Kristina to resolve this, the person who answered the phone had an immediate attitude just for me to leave another voicemail.**** Every time I have to deal with this dealership they are rude, unhelpful, and a waste of time. I have never regretted a purchase more than this car.
My strut assembly broke, I was given an estimate for repair of $615, I bought the part myself $244 and paid another mechanic facility $125 for labor.. also 2/25/23 I visited to pick up my Nissan and a mechanic was having a tantrum yelling, cursing, slamming doors. Then he went into the bay area and yelled and screamed at a fellow employee, everyone thought a physical fight was going to ensure, a female worker came out into the customer area to ask a male worker to please get a handle on the situation inside the bay area....very unprofessional all the way around. I ... Read More Google - Feb 28, 2023
My boyfriend and I were there a month or 2 ago. I felt uncomfortable having to sign my bargaining amount. The dealer got rude and unprofessional, saying "you're wasting my time!/ I don't think you really want to buy it!/ I'm older than you! (I'm 37)/ I've been in this business for # years!" My boyfriend was a car dealer before, and she just said he knew nothing in comparison to her while getting up to argue in his face before showing us the door. How is it that I'm never allowed to act like ... Read More Google - Feb 11, 2023
I will soon graduate and need to buy a car. But before I buy a car, I need to compare various brands of cars to determine which one I like. My original intention was to buy a car in installments through my own salary after graduation (even though my parents had informed me that they were willing to pay the full amount for me as a graduation gift). When I entered the car, bob glass received me and my friends and I also conveyed to him that I needed to test drive two models of maxima and murano as a ... Read More Google - Feb 5, 2023
A very very bad experience, I wasted half an hour for there and nothing was done. My friend and I wanted to go there to test drive a maxima, but Bob asked us a lot of personal information that I thought was unnecessary, we patiently provided it anyway. In the end though we didn't get to test drive the car I wanted to buy.
I had always had a good experience until recently I got changed to a new service advisor named Ron , I had my car in the shop for almost a week just for a diagnosis and he wouldn’t answer my calls 2 days after I dropped it off , he only answered 5 days later for a simple diagnosis
Very bad miss Leah is lie to me
This place is a joke ..they won't work on anything older only new cars ..what happened to being a mechanic
To whom it may concern... I bought a 2014 maxima about 2 years ago, I wanted to have it serviced about 6 months ago, I wanted to have it flushed and refilled. I was told my car wasn't good to do CVT transmissions. I have asked multiple times for service. I cant seem to get passed service manager Ron. I have bought three cars from this dealership. NEVER AGAIN. For one, bad cars, and poor service. Anyone that reads this review, PLEASE think before you ever buy from this dealership.
Came in for an oil change. Hollon was service rep. He said Nissan recommended fuel injection cleaning. Oil change and fuel injection cleaning was $181.16. My car had 51,000 or so miles. I googled to see what was recommended. 60,000 to 90,000 miles if poor gas mileage or car was sluggish on takeoff. My car was neither and Hollon did not ask. So I am out over $100 when this service was not needed. How do I know it was actually done, if not difference in the function of my car. Feeling taken advandage of.
Miserable, frustrating and seemingly endless.
Great sales staff. I'd give them a 4.5 stars. The service department is a different story. Have ONLY had bad experiences with them. I don't complain quickly or often. But after multiple bad experiences since Sept of 2021, I finally said something this week and was completely ignored. I will not be taking my vehicle back there. I don't spend my $ where I'm not respected.
Service experience itself was good other than the recall fix I received notification about could not be fixed yet. I used a coupon and thought my bill was higher than it should have been. I called the next day when I noticed the ‘shop supplies’ line item. Service tech said she could not remove so I ask to be transferred to her manager. I was transferred to Jeff. To say he was rude and inconsiderate is an understatement. I as a 20+ year customer should have never experienced this (no one should). I spoke to Mark Sawyer who resolved issue.
The guy did fix my window did my oil change. But did not fix my headlight he said he could not to me.???? You all are a dealership I just find that very weird!
I inquired on a truck recently. I started working the deal around 11am. About 5pm the salesman called with good news that my payment that I wanted was set and my credit was approved everything was good to go. The salesmen said the truck was at a different location and he was going to have it brought over to his location the next day for me to come get it. I let the salesman know that I only had cash in hand for down payment which was ok with him. The salesman calls back about 5:30 to tell me he has ... Read More Google - Dec 30, 2021
Horrible maintenance service!
Was going good until a female sales person said that you all will no longer come down on your prices said what the sticker says is what you pay so we left. In 2018 I bought a new car from you all and you guys came down to my price.
I am leaving a 1 star review because that is the lowest choice available. I will start off on with a couple positives as there were only a couple of them. First, Corinna from the internet department was EXCELLENT. She passed my information along to the sales team and followed up the next day to see how my experience went. Second, the vehicle I ask to see (2021 Rogue SV) was pulled up when we arrived.
I am in auto sales and have been for over 5 years. I have done internet sales, floor sales, floor manager and lead appraisal. I have LOTS ... Read More Google - Jun 8, 2021
The woman that was helping me and my mother find a new car was very rude and would stomp her feet and huff in frustration and it killed the experience considering we had heard nothing but praise about this place. 0/10 never coming back
The prices were changed and the lack of availability for new tires made me pay 150 for one tire. I️ felt like since I️ was a young college student, things were handled differently. Also there was no complimentary wash offered unlike what was posted online.
Went here looking for a used car. Was greeted by a nice salesman at first. Went for a test drive and came back to another salesman who was extremely pushy and would'nt let me test drive anything else in my price range. I left immediately after that. would not recommend.
I bought a car from Don Franklin about two years ago and had a good experience. But several days ago I truly did not feel as though I was treated fairly. I am not one that easily gets frustrated or angry, but I was all of the above when working with Jamal. I initially went to test drive three cars, and to get my car appraised to see if a trade in was an option for me. After test driving the three cars I decided on the one I wanted and truly was interested in buying, if not that day, ... Read More Google - Dec 10, 2020
Heard a knocking noise from engine so I took to a friend of mine and he told me the engine cooling fan was about to come loose. He advised to take to Nissan since the vehicle is only 3 years old. Don Franklin nor Nissan corporation would consider this a warranty issue even though the fan is directly tied to the engine and is needed for the engine to work. Customer service is very poor at Don Franklin and Nissan Corporation. I took the vehicle elsewhere to get repaired and for a lot cheaper since I have to pay out of ... Read More Google - Dec 3, 2020
The worst people at the service department! Greedy people THEY WILL RIP YOU OFF
Be aware before you share your personal information, they dispose off customers personal information in other people’s private property. Customers name phone # address car details have been found. Instead off properly shredding they just threw there customers personal info on street to reach in strangers hands. Identity thief.
No communication throughout the entire process. Appointment was at 9 for a routine recall, and didn't hear from them until 5 despite repeated attempts to initiate communication. Thankfully I was not charged for this although I wasted an entire day waiting on my vehicle because I also was not warned that I would need a ride home so I was unprepared and had to stay with a friend, thereby inconveniencing them as well. Overall, very disappointing and unprofessional service and I will not be coming back.
My car buying experience what's great but the service department is horrible I went two times to get a key programmed and called the second time ahead of time and they still didn't have the key
Called to get price of a part and they stated they could not give me the information I was requesting without the VIN number. When I told them the car had been in for service and it was in their system, they refused to look or even walk to the service department to look it up. Their line when you call in and places on hold says "We follow the Golden Rule and treat you how you want to be treated." Who are they fooling? When I went over to complain to the sales manager, he acted like ... Read More Google - Jun 18, 2020
We have brought our NV3500 van in for service at this dealership every time it's needed and every-time we get the same issues. We paid for the extended service and maintenance contract and every-time they charge us for the service, then we have to argue with them that we already paid for this. They have to call someone else to verify then they always come back with something that isn't covered.
This isn't the first new vehicle i've purchased and with other dealerships they know what options we have and we don't have to go ... Read More Google - Jun 15, 2020
I contacted the dealership Tuesday evening about a used Rogue and the next evening we came to the lot for a test drive—after my husband and I both reached out customer service got back with both of us so fast, that kind of customer service is great. We got to the dealership and a gentleman handed us the keys “Here you go, have you driven a Rogue before?” to which I said “Yes” and that’s all that was said. I have test driven other ones at a different dealership and I was familiar with them so I didn’... Read More Google - Jun 11, 2020
Very disappointed with the customer service at this dealership. On a Saturday we were told they would transfer the vehicle we wanted to look at from another one of their lots and would be there Saturday evening and could look at it on Monday between 9:30 and 10:00. That was agreed upon and we received 3 texts reminding us of the appointment. We arrived there on Monday as planned in hopes to see the vehicle, but it was not there. And no one seemed to know anything about it or where it was. It was excuse after excuse with no real answers. Event ... Read More Google - Jun 8, 2020
Worst car buying experience ever. First, we called the Somerset location Friday about a truck. They said they would get us a quote. Several calls and a day later, no quote. Called the Lexington location Saturday, they said they could get the truck delivered to Lexington and gave us a quote. I had questions immediately following the quote, got no response, so we stopped by. Waited half an hour, finally got to talk to the salesman Ray Harrison. We agreed on a price, signed a paper agreeing to it, and were told the truck was available and would be in ... Read More Google - May 25, 2020
Love the service department. Purchased my last vehicle at this location before it became Don Franklin, felt like I was taken advantage of after the deal was completed, and felt like I couldn't do anything to correct the situation. Was reassured that Don Franklin had truly changed the company. Like I said earlier I have always had a wonderful experience with the service department. My husband has been having problems with his truck lately, so we decided to look at some trucks. Found several we liked, after spending all day looking at several different trucks the salesman (who had ... Read More Google - May 1, 2020
Online experience from Out of state was absolutely a waste of time. Dont waste your time either.
We drove all the way from Bowling Green with a check in hand to pick up a van. Upon arrival the van was in horrible condition, stains inside, large scratches outside and still had kids toys inside the vehicle. We were not made aware of any of that before arrival.
My first experience with the service department since purchasing our vehicle. Had an appointment and I waited 2 hours and 10 minutes for an oil change. Unbelievable!
Wnet few times to look at a Murano.. I aked Ben guy to print a Carfax and he told me his computer was NOT connected to the printer.. Lady Jennifer said she would go print one out and she did, but out of the printed packet she took out page 3 out of 8 pages to hide it because it showed exactly where the damage was reported.. tho first page days damage reported.. I saw her do it and they were saying that she didnt... so NOT happy with them... Wouldnt Buy or Recommend!!!
Dropping my car off to begin with was awful, there was no clear way that a drop box existed, then when asking the personnel inside, their customer service skills was absent. Then was showed where the drop box was, it was about to fall off the wall. I went back to retrieve a pen to fill out the envelope then was told to put it through the mail slot so my fob could drop on the concrete floor. Fast forward to pick my car up, the seat had black on it from the tech being inside of it and also ... Read More Google - Feb 24, 2020